If you have a loved one with Special Needs, your insurance plan needs to be reviewed with that knowledge brought to light. Being part of this "statistic", I know first hand of the triumphs we overcome with our loved ones and how much joy we received from these blessings in our lives. I also know how much more is "at risk". My job as an Insurance Professional is to close these gaps and sit on your team of trusted advisors as a life plan is put into effect for your special one.
The following is an interview which I took part in a few months back which briefly addresses who the members of trusted advisor team should be.
To begin this process, please give me a
call at (360) 779-4448
or send me an email
It is with a heavy heart and a unique combination of excitement and faith that I step out to begin a new chapter in my life after nine years of working with EHL Insurance and our highly valued clients. I have voluntarily resigned my position as Senior Employee Benefits Advisor and Human Resources Manager with EHL Insurance, and will be in full-time service to the firm through April 29th. I will remain in part-time service to EHL on a per project basis for an extended time period in order to provide the least impact to the agency and to our clients.
I have felt a strong calling on my life for some time to move in the direction of full time Human Resources, and to also pursue my passion of writing and working directly with Christian ministry. Many things have recently lined up with timing, and while I am sad to be leaving EHL, which has become my extended family, I am excited at the start of a new chapter for the second half of my life.
During my career at EHL Insurance, I have learned a great deal about the real world of commercial insurance and risk management, and have built upon my background in Human Resources and Employee Benefits. I hold my personal and professional relationships with EHL Insurance and each and every client in the highest regard, and I look forward to long term relationships with all those I have connected with in the past nine years. I hope I leave behind a legacy of integrity, quality, and genuine concern for my clients that will ensure our professional and personal relationships will continue for years to come.
I offer my most sincere apologies knowing that my departure will have some type of impact for a period of time. Thank you for your trust in our agency, in my abilities, and for your referrals and friendship over the years. I will continue to be one of EHL’s biggest fans and will be not only cheering on the agency, but your business along the way.
Best wishes for success in your business, and for a prosperous, safe, and healthy 2011 and beyond.
Have you ever wondered why sometimes you call and get transferred to one of our service centers while other times you speak with one of our Personal Risk Advisors on staff at EHL? Well, I asked VP of Personal Lines Jeff Ogard if he could explain the difference and here's what he said...
Why does EHL utilize company
service centers?
Customer Service Reps (Company CSRs) primarily help with reactive service on existing policies. They add and delete vehicles, answer billing questions, and generally handle service transactions that do not require extensive counsel. Personal Risk Advisors (PRAs) primarily help clients with new policies, ensure coverages are structured in accordance with the client's needs, and offer higher levels of counselling (i.e. whether to turn in a claim for something, or pay it out of pocket.)
CSRs are experts in handling reactive transactions for one insurance company. PRAs typically have deeper risk management and overall personal insurance knowledge, but are more of a generalist when it comes to processing transactions with one of the several companies they represent.
EHL employees are available from 8:00 AM - 5:00 PM Monday - Friday. While hours of operation vary between company service centers, most provide service 24 hours per day, 7 days per week; 365 days per year.
When all EHL employees are already on the phone or in a client meeting, clients calling in receive our voice mail, and we call back at a later time. Often when we return the call, we receive the client's voice mail, and "phone tag" ensues. This results in delays in service execution, and multiple attempts at making a connection. When we call a company Customer Service Unit, if all CSRs are already on the phone, we usually experience no more than 30 seconds of recorded music while waiting for the next available representative.
The above points are reasons why it is best to talk to EHL personnel for those things we do best, and to a CSR for those service aspects that insurance company personnel do best. Vital to our strategy is a desire to give our clients the best of both worlds. If you buy insurance direct from an insurance company you are without an advocate; no one to give local personalized counsel. If you buy from a local agent, you may have some degree of local service, but you are limited to their hours of operation. Vital to our strategy is a desire to enable our clients to receive the best of both business models. As a result, this is one of many reasons why our clients can receive superior value for their insurance dollar.
Only half of renters have insurance which extends coverage for their belongings. Your landlord's insurance does not cover your possessions.
You may want to make a thorough listing of your home inventory. We have forms in our office to help make that task a little easier - you can stop in and pick one up or we can send it to you in an email.
Knowing that your belongings are covered will give you peace of mind. And we all can use more of that.
Customer Service Reps (Company CSRs) primarily help with reactive service on existing policies. They add and delete vehicles, answer billing questions, and generally handle service transactions that do not require extensive counsel. Personal Risk Advisors (PRAs) primarily help clients with new policies, ensure coverages are structured in accordance with the client's needs, and offer higher levels of counselling (i.e. whether to turn in a claim for something, or pay it out of pocket.) 
